Effective date: 1 January 2025 |
Last updated: 1 January 2025 |
Version: 1.0
1. Who We Are
Tech Network Limited ("Tech Network", "we", "our", or "us") is a company incorporated in Hong Kong, with its registered office at RM 603, 6/F South China IND BLDG, 1 Chun Pin Street, Kwai Chung, Hong Kong.
We provide enterprise telecommunications services including voice termination, SIP trunking, A2P messaging, number provisioning, and software platforms. This Privacy Policy explains how we handle personal data in connection with our website (technetwork.hk), our platforms, and our business relationships.
Tech Network Limited is the data controller for personal data collected through this website and our services.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, job title, and company name when you contact us or request a consultation
- Business email address and telephone number
- Content of messages or enquiries you send us
- Billing and payment details when entering a commercial relationship
- Account credentials if you access a customer portal or platform
Information collected automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent, and navigation paths on our website
- Device identifiers and session data
- Cookie and similar tracking technology data (see Section 8)
Information from third parties:
- Business contact information from public directories or data providers for B2B outreach
- Information from partner organisations where you have consented to sharing
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Set up and manage your account, deliver contracted services, and process payments
- Send service notifications, invoices, technical updates, and support communications
- Send marketing communications about our services and industry updates (where you have opted in or where we have a legitimate interest)
- Analyse website usage to improve our site and services
- Detect, prevent, and investigate fraud, security incidents, or misuse of our platforms
- Comply with applicable legal obligations, including tax, regulatory reporting, and law enforcement requests
- Enforce our Terms of Service and other agreements
4. Legal Bases for Processing
Where the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and/or the EU General Data Protection Regulation ("GDPR") apply, we process your personal data on the following bases:
- Contract performance: processing necessary to provide services you have requested or to fulfil a contract
- Legitimate interests: business development, fraud prevention, security, and improving our services, where such interests are not overridden by your rights
- Legal obligation: compliance with applicable laws and regulatory requirements
- Consent: where you have given explicit consent, such as for marketing emails or non-essential cookies
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers: cloud hosting, payment processing, CRM, email delivery, and analytics vendors acting on our behalf under data processing agreements
- Carrier and network partners: where required to deliver telecommunications services (e.g., routing calls or messages through partner networks)
- Professional advisers: lawyers, accountants, and auditors bound by professional confidentiality obligations
- Regulatory authorities: where required by law, court order, or government request in Hong Kong or other applicable jurisdictions
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may transfer to the acquiring entity
6. International Transfers
As a global telecommunications provider, your data may be processed in countries outside Hong Kong. Where data is transferred internationally, we ensure appropriate safeguards are in place — including standard contractual clauses, adequacy decisions, or equivalent protections — consistent with the PDPO and, where applicable, GDPR requirements.
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Typical retention periods include:
- Customer account data: for the duration of the relationship plus 7 years for legal and tax compliance
- Enquiry and contact records: up to 3 years from last contact
- Website analytics data: up to 26 months in aggregated or anonymised form
- Call detail records (CDRs): as required by applicable telecommunications regulations, typically 12–24 months
8. Cookies and Tracking
Our website uses cookies and similar technologies to operate correctly and improve your experience. Categories of cookies we use:
- Strictly necessary: essential for the website to function (e.g., session management). These cannot be disabled.
- Analytics: help us understand how visitors use our site (e.g., page views, traffic sources). Enabled with your consent.
- Functional: remember your preferences and settings. Enabled with your consent.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Your Rights
Subject to applicable law, you have the right to:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Erasure: request deletion of your data where it is no longer necessary or where you withdraw consent
- Restriction: request that we restrict processing while a dispute is resolved
- Portability: receive your data in a structured, machine-readable format (where applicable)
- Objection: object to processing based on legitimate interests, including for direct marketing
- Withdraw consent: at any time, where processing is based on consent, without affecting prior processing
To exercise any of these rights, contact our Privacy team at contact@technetwork.hk. We will respond within 30 days. We may need to verify your identity before processing a request.
If you believe we have handled your data improperly, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (Hong Kong) at pcpd.org.hk.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encryption in transit (TLS), access controls, regular security assessments, and staff training. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.
11. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page indicates when the most recent changes were made. For material changes, we will notify affected customers by email or by a prominent notice on our website. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions, data subject requests, or concerns, please contact:
- Email: contact@technetwork.hk
- Post: Tech Network Limited, RM 603, 6/F South China IND BLDG, 1 Chun Pin Street, Kwai Chung, Hong Kong