NovAI deploys intelligent voice bots and chatbots that handle customer queries, qualify leads, process requests, and escalate to human agents — 24 hours a day, in 50+ languages, across every channel.
NovAI is a conversational AI platform that enables businesses to deploy production-grade virtual agents across voice and digital channels without requiring a dedicated AI team. The platform combines a proprietary natural language understanding engine with LLM-powered response generation to create bots that genuinely understand context, handle multi-turn dialogues, and know when to involve a human.
From handling inbound call centre traffic and answering website visitor questions to qualifying leads and processing service requests, NovAI automates repetitive, high-volume interactions — freeing human agents to focus on complex, high-value conversations.
Deploy the same bot logic across phone (SIP/PSTN voice bot), web chat, WhatsApp, and SMS from a single unified configuration.
Combines rule-based intent matching with LLM-powered open-domain understanding for natural, contextually aware conversations.
Build intents, entities, and dialogue flows visually without writing code. Import FAQs, documents, and knowledge base content directly.
Intelligent transfer to a live agent with full conversation transcript, intent context, and customer data — zero repeat for the customer.
Proprietary NLU engine trained on telecom and enterprise datasets, with intent classification, entity extraction, sentiment analysis, and context tracking.
Deploy a voice bot on any inbound or outbound phone number via SIP or PSTN integration. Handles DTMF fallback, hold music, and transfer without additional hardware.
Launch a chatbot widget on any website, WhatsApp Business account, or SMS number. Unified configuration across all digital channels.
Visual flow builder for creating intents, training phrases, entity slots, conditional branches, and API-connected dialogue nodes — no coding required.
Augment rule-based flows with LLM-generated responses for open-domain queries, FAQ answering, and knowledge retrieval from your documents and data sources.
Transfer conversations to a live agent via OmniDesk or any SIP/chat endpoint, passing full transcript, identified intent, and customer profile data.
Understand and respond in 50+ languages and regional dialects, with automatic language detection and per-user language preference.
Track intent recognition rates, automation rate, drop-off points, escalation triggers, and CSAT scores to continuously optimise bot performance.
| AI Engine | Proprietary NLU + LLM integration (GPT-compatible) |
| Languages | 50+ languages and regional dialects |
| Response Time | <300ms average bot response latency |
| Channels | Voice (SIP/PSTN), web chat, WhatsApp, SMS, Telegram |
| Training | No-code intent builder + CSV/PDF/API data import |
| Escalation | Smart handoff to OmniDesk or any SIP/chat endpoint |
| Integrations | REST API, webhooks, CRM, knowledge base, ticketing |
| Compliance | GDPR-compliant, data residency options available |
| Deployment | Cloud SaaS, private cloud, or on-premise |
Custom AI model fine-tuning on your company data, branded voice persona recording, and white-label deployment available for OEM partners.
Handle the top 80% of repetitive inbound queries — account balance, order status, FAQs, password reset — automatically, 24/7, without agent involvement.
Engage website visitors and inbound callers with an AI agent that qualifies leads, books appointments, and routes high-intent prospects to sales reps instantly.
Automate tier-1 IT support (password resets, access requests) and HR queries (leave balance, policy questions) to reduce ticket volumes and response times.
Our team will help you configure intents, connect your knowledge base, and go live on your first channel quickly. No AI expertise required.