TrackPulse automates delivery notifications, appointment confirmations, and shipment alerts via voice call and SMS — reducing missed deliveries, cutting inbound support calls, and improving the end-customer experience at scale.
TrackPulse is a cloud-based automated notification platform purpose-built for logistics, courier, and e-commerce businesses. It connects to your order management or warehouse system via a simple REST API and automatically dispatches voice calls and SMS messages at every critical stage of the delivery journey.
From pre-delivery appointment windows to failed delivery rescheduling, TrackPulse handles every outbound communication automatically — with configurable retry logic, multi-channel fallback, and two-way SMS interaction so customers can confirm, reschedule, or verify their identity without any agent involvement.
Reach customers via voice call (TTS or pre-recorded), SMS, or WhatsApp — with automatic fallback if the first channel doesn't connect.
Configurable retry intervals and channel escalation ensure your message reaches the customer — up to 5 attempts across multiple channels.
Customers can confirm delivery slots, request rescheduling, or verify identity via DTMF keypress or SMS reply — no agent required.
Track delivery rates, engagement, OTP success, and rescheduling outcomes in real time from the TrackPulse analytics dashboard.
Dispatch outbound voice calls automatically at configurable delivery milestones — dispatch, out-for-delivery, attempted delivery, or successful delivery — using TTS or pre-recorded audio.
Send delivery status updates, tracking links, and notification messages via SMS or WhatsApp Business API with customisable templates per milestone.
Generate and verify one-time passwords via voice or SMS for high-value deliveries requiring identity confirmation or digital signature.
Let customers reply to SMS notifications to confirm delivery windows, request a new delivery slot, or provide access instructions — fully automated.
Text-to-speech engine supporting 40+ languages and regional accents, ensuring messages are delivered in the customer's preferred language automatically.
Define retry rules: if voice fails, escalate to SMS; if SMS fails, trigger a WhatsApp message — with configurable intervals and maximum attempts.
Native REST API with webhook callbacks, plus pre-built integrations for FedEx, DHL, Aramex, and major e-commerce platforms like Shopify and WooCommerce.
Dashboard reporting on send volume, delivery rates, OTP success rates, rescheduling requests, and engagement metrics — updated in real time.
| API | REST API with webhook callbacks and event streaming |
| Throughput | 100,000+ notifications per hour per account |
| Channels | Voice (TTS / pre-recorded), SMS, WhatsApp |
| Languages | 40+ languages and regional accents (TTS) |
| OTP | Voice and SMS OTP with configurable expiry |
| Retry Logic | Up to 5 attempts, multi-channel escalation |
| Integrations | FedEx, DHL, Aramex, Shopify, WooCommerce, custom |
| Reporting | Real-time dashboard + webhook event streaming |
| Uptime SLA | 99.5% guaranteed |
Custom voice prompt recording, branded caller ID, and white-label deployment available. Enterprise volume pricing for 1M+ notifications per month.
Automatically notify recipients of upcoming deliveries, manage failed delivery rescheduling, and verify recipient identity — reducing redelivery costs significantly.
Keep online shoppers informed at every order milestone from dispatch to delivery, reducing 'where is my order' support calls by up to 60%.
Send automated appointment reminders, cancellation alerts, and follow-up notifications to patients and clients — reducing no-show rates.
Connect TrackPulse to your logistics system in minutes. Our team will handle the integration and have you sending automated notifications within days.